CMA letter to Nationwide on breaches of the Retail Banking Order

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The CMA wrote to Nationwide Building Society regarding breaches of Part 6 of the Order. Nationwide breached the Order by failing to send out text alerts containing wording that customers would be charged for entering an unarranged overdraft. Nationwide will repay around £900,000 in charges to the 70,000 customers affected.

See the retail banking market investigation case page for information on the investigation and the order.

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