Coronavirus (COVID-19): impact on our services

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We will continue to operate as close to normal as possible in light of the coronavirus (COVID-19) pandemic. We would like to apologise to anyone who might be affected by a slower-than-usual service.

Impact on our services

Our Business e-services, which receive the majority of all applications, are running as normal. We are prioritising the services that allow property transactions to continue as normal.

We anticipate minimal disruption to:

  • bankruptcy searches 
  • land charges searches
  • local land charges searches
  • MapSearch
  • official copies of documents
  • official searches of the index map
  • official searches of part
  • official searches of whole
  • Property Alert

We anticipate that some of our services will be affected by the current situation with some applications taking slightly longer than our usual service standards.

We anticipate moderate disruption to discharge updates.

We are working hard to ensure our most important services continue, as a result services which have less impact upon the normal operation of the property market are likely to experience more significant disruption. We anticipate that we will be unable to meet normal service standards for these services.

We anticipate more significant disruption to:

  • Find a property
  • register create applications
  • register update applications

Cancellations

We will extend all current cancellation dates until 1 June 2020. We will not issue any warnings of cancellation in the interim and will review our position generally before the 1 June extension period ends. We will share further information as soon as an update is available.

Expedite an application

We apologise if your application is affected by this necessary prioritisation of work. If you feel that your application is urgent, you can ask us to expedite it under certain circumstances. If we approve your request, we will process your application sooner. Find out how you can expedite your application.

Telephone service

Our Customer Support Centre will not be answering telephone calls. However, we are working hard to get that back up and running as quickly as possible. You can email essential enquiries to: customersupport@mail.landregistry.gov.uk. Please be aware you may not receive an immediate response.

Visiting our offices

We have temporarily suspended our service that allows you to make appointments to visit us in person. We sincerely apologise for any inconvenience.

Information inspection

You can apply by post to inspect information we hold about property and land.

Apply by post for:

You will be temporarily unable visit our offices to have your identity verified using forms ID1 or ID2, or submit an application for registration in person.

You can have your identity verified by a solicitor, barrister, or notary public if they are still available at this time. Get more information, including a video, on our identity verification requirements.

You can continue to get in touch with us or use a guide that may answer your question. We will respond as quickly as we can.

Keeping you up to date

In response to questions raised by our customers as a result of coronavirus (COVID-19), HM Land Registry continues to review its practice, policy and procedures regularly including, for example, the use of electronic signatures and the lodgement of incomplete applications. 

We will update customers if we revise our guidance

You can follow us on Twitter and LinkedIn.

Revision History:

 

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