COVID-19: Updated Contact Centre opening times

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The DBS Contact Centre opening hours are changing, from today, as detailed below:

Previous opening hours Opening hours as of today, 20 March 2020
Monday to Friday, 8am to 6pm Monday to Friday, 9am to 4pm
Saturday, 10am to 5pm Saturday, Closed

This decision has been made to maximise availability, ensuring that we have sufficient staff on hand to deal with incoming customer calls, and to ensure we are still able to offer a high standard of customer service to our customers.

If you have a general enquiry, you can still contact DBS via:

You can also track your application online:

  • Online tracking for basic DBS checks, here
  • Online tracking for standard and enhanced DBS checks, here

Revision History:


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