Opening remarks by Lucie Tedesco, Seminar on Ageing populations: Understanding and responding to the needs of older financial consumers 

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Given this extraordinary change in our demographics, the Government of Canada is taking action in a number of areas. Just last fall, it tasked my agency to create a code of conduct to guide banks in their delivery of services to Canada’s senior population. This work is to complement our ongoing efforts to support Canadians in preparing financially for their future years as seniors.

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