Earlier this year, the Competition and Markets Authority (CMA) called on StubHub to address concerns that its website was not complying with commitments it made to clean up its site following a consumer law investigation.
The CMA is now satisfied, based on the evidence it has seen and monitoring it has carried out, that StubHub UK:
is adequately warning people where tickets bought on the UK site may not get them into an event
has removed inaccurate messages about ticket availability
is no longer advertising tickets for overseas events that may not comply with UK consumer law
is ensuring people know exactly where they will sit in a venue
is taking sufficient steps to ensure that the full addresses of business sellers are displayed
The CMA is aware that new issues have been reported during the Coronavirus (COVID-19) pandemic in relation to secondary ticketing sites, such as concerns about cancellations and refunds. If it emerges that consumer protection law is being broken, the CMA will consider whether further action might be necessary to address these issues.
A separate investigation is ongoing into viagogo’s acquisition of StubHub. All the latest from that CMA investigation can be found on the dedicated webpage.
- August 19, 2020 at 12:33 pm by Editor (displayed above)
- August 19, 2020 at 12:33 pm by Editor